Water Billing
Olde Ivy obtains water from the Cobb County Water System. Charges for individual water and sewer usage are based on the water meter and sub-meter transmitter installed for each unit.
Individual billing for Olde Ivy residents is handled by Conservice. You can call the Conservice Customer Service number at 844-824-0022 with any questions about your account.
If you are moving in or moving out and need to set up or cancel your water bill, or if you need to report a problem with your water meter, email contactus@oldeivy.org for assistance.
High Water Bill?
Water usage varies widely, and there really isn’t a good rule of thumb for how much water you “should” use in a month. But if your bill changes markedly and your habits haven’t changed, it might indicate a problem.
Here are two simple tests a resident can perform to identify the most common problems:
Test for Seeping or Leaking
Take a picture of the water meter face.
Wait three hours or more without running any water whatsoever—no washing machine, dishwasher, toilet, sink, etc, not even the icemaker.
Take another picture of the water meter face
If the meter moved when no water was consumed, there’s almost certainly a seep or a leak. 90% of the time it’s a slow leak related to a toilet, typically water from the upper tank seeping into the lower bowl causing the tank to refill. A handyman or plumber can solve that problem easily.
If that first test shows no motion of the meter for three hours, then there’s no significant leak or seep. Unexplained high usage calls the meter accuracy into question.
Test for Water Meter Accuracy
Take a picture of the water meter face.
Carefully fill a five-gallon container (for example, a Home Depot bucket) to the brim two times. It’s often easiest to do that in a bathtub.
Take another picture of the water meter face.
The meter should register 10 gallons of water used between photos. If it shows a significantly different amount, the meter is suspect.
Email contactus@oldeivy.org with your findings.